Tip Sheet FAQ

Short answers to the questions venue owners, managers and payroll teams ask most. Pick a topic; every answer links to the full guide.

Topic	Questions about
About Tip Sheet	What Tip Sheet is, whether it takes a cut or holds money, how staff are paid, which systems it connects to.
Tips and calculations	How tips are split by hours, tip points and departments, why someone earned nothing, why totals don't match the POS.
Staff and access	New starters, the waiting room, people who've left, bank details, and who can sign in.
Payouts and pay runs	Locking and unlocking a week, bank files, payout emails, paying through payroll, pay runs.
Integrations	Connecting your POS and timesheet system, and what to check when something stops coming through.
Setting up venues	Frontline and dependent venues and when to use each (shared kitchens, head office staff, house pools), creating a venue, departments, service times, cut-offs, custom hours and payout emails.
Account and billing	Your business profile, subscription, sign-in and two-step verification.
Troubleshooting	Can't sign in, missing tips or shifts, out-of-date figures, greyed-out buttons, contacting support.

Can't find your question? Email Tip Sheet support at support@tipsheet.com.au.