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Integrations FAQ

Quick answers about connecting your timesheet system and POS to a venue. Each answer links to the full guide.

Which timesheet and POS systems can I connect to Tip Sheet?​

Tip Sheet connects to seven timesheet systems and sixteen POS systems. Timesheet systems: Deputy, Employment Hero, FoundU, HumanForce, Ready Workforce (formerly Zambion), Roubler and Tanda. POS: Tyro (Tyro Reporting), Tyro Connect, Lightspeed (K-Series and O-Series), Triniteq PowerEPOS, and, through Doshii, Abacus, Bepoz, Eposnow, GaP Solutions, H&L, Idealpos, Impos, Oolio, OrderMate, SplitAbility, Square and SwiftPOS. Each has its own tile on the venue's Integrations tab. If yours isn't there, ask Tip Sheet support. See Integrations.

Why aren't shifts coming through from our timesheet system?​

The most common reason is that the shift's location or area isn't ticked for this venue. Check these in order:

  • Open the connection with Manage on its row and make sure the location is ticked.
  • Make sure the shift is finished in your timesheet system, with a start and finish time.
  • Allow for timing: some systems send shifts as they happen, others are checked through the day or once a day.
  • If nothing is arriving at all, the connection may have been removed at your provider's end. Connect it again from the venue's Integrations tab.

Then use Import past data, in the row's ⋮ menu, to bring the missing shifts in. See your system's page under Integrations.

Can I connect more than one timesheet system to a venue?​

No. Each venue connects one timesheet system and one POS. Once one is connected, the others fold away under Show the other 6 timesheet systems, greyed out. To change provider, disconnect the current one first, then connect the new one. See Integrations.

How do I bring in shifts or sales from before we connected?​

Choose Import past data from the ⋮ menu on the connection's row. It brings in the last two pay periods and runs in the background; watch for the message at the bottom of the screen or in the notifications bell. Running it again replaces what was there rather than doubling it. For anything older, contact Tip Sheet support. See Deputy: Keeping it running.

Which locations feed into this venue?​

The locations you've ticked for the connection. Select Manage on its row on the venue's Integrations tab to see and change them, then Save. Only ticked locations come across, and ticking more than one merges them into this one venue. Clearing every location disconnects the connection, after asking you to confirm. See Deputy: Choose what's included.

Why does our Deputy connection say Banking sync off?​

It means Deputy was connected without bank details, so shifts come across but staff bank details don't. To turn it on, open the ⋮ menu on the Deputy row and choose Reconnect to enable banking import. Your shifts, staff and ticked locations stay as they are. See Deputy.

What happens to our data if I disconnect an integration?​

Everything already brought in stays in Tip Sheet; disconnecting only stops new updates arriving. Timesheets, staff and calculated tips are all kept. You're asked to confirm first. At Doshii, disconnecting the venue that made the connection also disconnects any second venue sharing it. See your system's page under Integrations.

Why can't I select the tile for our system?​

Either another system of the same kind is already connected to the venue, or you don't have permission to manage the venue's integrations. With another system connected, the tiles are folded away and greyed out under Show the other…: disconnect the current one first. Without permission, a note at the top of the tab says so: ask someone with the permission. See Integrations.

Why does the Integrations tab say Nothing to connect for this venue?​

The venue is a dependent venue that was created without a timesheet system, so it takes its tips and hours from its frontline venues and has nothing to connect. That choice is fixed when the venue is created and can't be changed. Dependent venues never connect a POS. See Create a venue.

Do cash tips come across from the POS?​

No. Your POS connection brings card tips and sales; cash tips are entered by hand on the Tip Collection screen in the venue view. See Tip Collection.

Can two venues share one POS?​

Yes, through Doshii, when one POS covers two venues that split tips separately, such as a restaurant and a bar. Each venue then counts only its own terminals. Tip Sheet support sets up the second venue: connect the first venue yourself, then email support@tipsheet.com.au. See Doshii.