Tanda

Tanda is where your staff are rostered and clock on and off. Tip Sheet uses it as the venue's source of hours — who worked, when, in which department, and whether the shift was approved — and shares tips against those hours. The same connection brings across the staff themselves and, where Tanda holds them, their bank details for payouts.

At a glance

What it's for	Timesheets — the hours tips are shared against
How you connect	Sign in to Tanda and approve Tip Sheet
How often it updates	As it happens
You will need	A Tanda sign-in that can approve apps for your organisation and can see the locations, departments and staff you want; and permission in Tip Sheet to change integrations for the venue

What comes across

• Shifts — one entry per Tanda shift: date, start, finish, and the breaks on it, paid and unpaid. Each one carries whether Tanda has the shift approved, and whether it came from a leave request.
• Staff — anyone with a shift that comes across. Their Tanda user ID becomes their employee code in Tip Sheet, along with name, email and mobile. Staff new to this venue arrive as Incoming, subject to the venue's waiting period.
• Bank details — BSB, account number and account name from the Tanda staff record, marked Imported from Tanda. Details already in Tip Sheet are only replaced when they are not already verified or on file, so an account someone has confirmed in Tip Sheet is never overwritten.
• Locations and departments — your Tanda locations, with each location's departments beneath it as areas. These are what you tick to decide what feeds this venue.

Shifts that are still running, or missing a start or finish, are skipped — so are shifts with no department on them.

Before you start

Tanda is connected in the admin view, under a venue's Integrations tab. The hours it brings across show up in the venue view, on the daily and weekly tip sheets.

• The venue has to be able to take a timesheet system. Frontline venues always can; a dependent venue has to be set up to have its own.
• You need permission to change integrations for the venue, or the cards on the Integrations tab are read-only.
• A venue can have one timesheet system at a time. If another one is connected here, Tanda's Connect button is switched off — disconnect the other one first.
• Decide which Tanda account approves the connection. Everything Tip Sheet reads — locations, departments, shifts, staff, bank details — it reads as that account. In practice that means an account with organisation-admin access.
• Set up your Tip Sheet departments first. Tanda departments are matched to Tip Sheet departments by name, so create them under the venue's Venue Settings tab, in the Departments panel, named exactly as they are in Tanda. See How Tanda departments match below.

Connecting it

1. Open the venue's Integrations tab

In the admin view, go to Venues, open the venue, and select the Integrations tab.

2. Select Connect on the Tanda card

If the button is greyed out, hover over it — Only one integration is possible at a time means another timesheet system is already connected to this venue.

3. Sign in to Tanda and approve

Tip Sheet hands you over to Tanda to sign in. Tanda then asks you to approve what Tip Sheet is asking for, listed as department, timesheet, user, me and financial. Between them those cover the departments and shifts Tip Sheet brings across, the staff behind them, the account it is connected as, and the bank details it can bring across for payouts.

4. Come back to Tip Sheet

Approving returns you to the venue's Integrations tab. Tip Sheet saves the connection and reads your Tanda departments. The card changes to Connected, and Manage Integration opens on its own.

5. Choose locations and save

Tick at least one location and select Save. If you close the box without ticking any, Tip Sheet offers to disconnect — a connection with no locations brings nothing across.

Choose what's included

Manage Integration — reached from the Connected button, or from Manage in its menu — has two tabs, and one Save commits both.

Locations

A tree of your Tanda locations, with each location's departments beneath it as areas. Tick the locations and areas whose shifts belong to this venue. Only shifts in a ticked area come across.

Tick more than one location and Tip Sheet warns you that multiple locations will merge timesheets into one venue — right if that is how the venue trades, worth a second look if it is not.

Allowances

Where your business pays tips through Tanda, this is the Tanda allowance the tips are written into. The list is read from a recent approved shift at this venue, and the caption underneath names whose shift it came from — which is why a list that looks unfamiliar still makes sense.

If no approved shift has come across yet, the tab says so instead of showing a list. Bring in some timesheets first, then come back and choose.

Paying tips through Tanda

Whether tips are pushed to Tanda at all is set for the business, not the venue — Push to Tanda, under the business's Configuration. The allowance you choose here is what that payout method writes into.

How Tanda departments match

Tanda departments arrive as the areas under each location, and are matched to the departments you have set up in Tip Sheet by name, exactly:

• When a staff member first appears at this venue on a Tanda shift, Tip Sheet puts them in the Tip Sheet department whose name matches the Tanda department on that shift. If no name matches, they arrive with no department and you set it by hand.
• The department is decided when the person is first added to the venue. Later shifts in other Tanda departments do not move them.

Department changes in Tanda come across as they happen, so:

• A new department shows up as a new area under its location — but it is not ticked. Until you tick it in Manage Integration and save, its shifts are left out.
• A renamed department is renamed in Tip Sheet too, and tips are recalculated. The rename changes which Tip Sheet department name it matches, so rename the matching Tip Sheet department as well if new staff should keep landing in it.
• A deleted department is marked inactive rather than removed — past timesheets still need it to make sense — and tips are recalculated.

Keeping it running

Bringing in past shifts. Import Data, from the Connected button's menu, covers the venue's last two tip periods. It runs in the background: the confirmation closes straight away and progress appears as a job message, bottom left and in the notifications bell. Bringing in the same dates again replaces what was there rather than doubling it up, so it is safe to run after changing which areas are ticked. A large one can take a while.

Staying connected. The connection keeps itself signed in. If Tanda stops accepting it, or the account that approved it loses its access in Tanda, shifts stop arriving and Tip Sheet emails the people with access to the venue asking for it to be connected again.

Connecting again. Disconnect Tanda, then connect it again. Tip Sheet tidies up the old connection first — and any left over from earlier ones — so nothing arrives twice.

Disconnecting. Disconnect, from the same menu, asks you to confirm, then switches the connection off at both ends. Nothing already in Tip Sheet is deleted: imported timesheets, staff and calculated tips all stay. What stops is new shifts arriving and any further automatic import. The disconnection is recorded in the venue's audit trail.

If something looks wrong

What you see	Why	What to do
Connect is greyed out	Another timesheet system is connected here, or you cannot change integrations	Hover over the button to see which. Disconnect the other system, or ask for the permission.
A shift in Tanda never reaches Tip Sheet	It has no finish time, has no department on it, or its department is not ticked	Check it is clocked out and has a department. Then Manage Integration → Locations, tick the area, save, and run Import Data.
Shifts in a new Tanda department are missing	New departments arrive unticked, so their shifts are left out	Manage Integration → Locations, tick the new area, Save, then Import Data.
Staff arrive with no department	No Tip Sheet department has exactly the same name as the Tanda department on their first shift	Match the names under Venue Settings → Departments, then set those people's departments by hand.
Shifts stopped, and you have had an email about connecting again	Tanda has stopped accepting the connection	Disconnect Tanda and connect it again with an account that has the access above.
A shift approved in Tanda still shows as unapproved	An approval on its own does not come across as it happens	Run Import Data to bring the period back into line.
The Allowances tab says to bring in timesheets first	There is no approved shift here to read the allowance list from	Run Import Data, then reopen Manage Integration.
Bank details did not come across for someone	They already have details in Tip Sheet that are verified or on file, or Tanda holds none	Confirmed details are kept on purpose. Check the Tanda staff record if you expected details.
The same person appears twice	Staff are matched on their Tanda user ID, so a record created another way does not merge with the imported one	Check the employee code on both, then merge or remove the duplicate.