Venue and admin views
Tip Sheet has two sides, and most people use both.
The venue view is for running a venue. Checking the tips came in, entering cash, fixing someone's hours, seeing who earned what, approving the week. It shows one venue at a time.
The admin view is for running the business. Adding venues, connecting your POS and timesheet systems, deciding who gets a login, paying everyone. It covers the whole business at once.
Same login, same tips, same staff. Two different jobs.
The product calls them the Venue Portal and the Admin Portal. That's the wording in the menu under your name, which moves you between them. This guide says "venue view" and "admin view" for short.
The venue view
The venue view. The venue you're looking at is in the blue bar, and the sections down the side are the day-to-day work.
Two things tell you where you are: the venue's name in the blue bar at the top, and a short list of sections down the left-hand side.
- Frontline venue
- Dependent venue
| Section | What it's for |
|---|---|
| Dashboard | How the venue is tracking — tips by day and by week, split by service period and by department, your top earners, and tips as a percentage of sales. |
| Tip Collection | The tips that came in: card tips from your POS, cash you enter yourself, and service charges. Every order, with the service period it landed in. |
| Tip Sheet | Who earned what. Hours, tip points and each person's share, by day or by week. This is where you lock the week and mark it paid. |
| Staff Management | The people who earn tips — their department, tip points and whether you hold their bank details. |
| Section | What it's for |
|---|---|
| Tip Collection | The share of tips this venue has received from the venues it supports. |
| Tip Sheet | Who earned what out of that share. Lock the week and mark it paid here. |
| Staff Management | The people who earn tips — their department, tip points and whether you hold their bank details. |
A dependent venue doesn't take tips at the till — its share comes across from the venues its staff support — so there's no daily collection to chart, and the Dashboard is left out. The other three sections work the same way as anywhere else.
The admin view
The admin view, on the Venues list. Every venue in the business, how many staff it has, and the systems it's connected to.
The giveaway here is the blue bar. There's no venue picker, because the admin view isn't about one venue. It shows the Tip Sheet logo with an ADMIN tag instead.
| Section | What it's for |
|---|---|
| Venues | Every venue in the business. Add one, open one to set it up, or archive one you've closed. |
| Users | Who can log in to Tip Sheet, and which venues each of them can reach. |
| Business Profile | The business's own details and its subscription. |
| Reports | Figures across all your venues at once, rather than one at a time. |
| Pay Runs | Group approved periods from several venues into a single payment, and produce one bank file for the lot. |
| Audit Trails | Who changed what, and when. |
Each of these sections is controlled separately. If your account isn't allowed to see pay runs, for instance, Pay Runs simply isn't there — see Roles and permissions.
Which view do I need?
Most questions come down to one thing: is this about tonight, or about the setup? Day-to-day work is in the venue view. Anything you configure once and forget is in the admin view.
| I want to… | Go to |
|---|---|
| Check last night's tips came in | Venue view → Tip Collection |
| Enter cash tips | Venue view → Tip Collection |
| Move a tip into a different service period | Venue view → Tip Collection |
| See who earned what for a day or a week | Venue view → Tip Sheet |
| Correct someone's hours or tip points | Venue view → Tip Sheet |
| Lock a week and mark it paid | Venue view → Tip Sheet |
| Add someone who earns tips, or change their department | Venue view → Staff Management |
| Collect a staff member's bank details | Venue view → Staff Management |
| Add a new venue | Admin view → Venues |
| Connect a POS or timesheet system | Admin view → Venues → the venue → Integrations |
| Change departments or how tips are shared | Admin view → Venues → the venue → Tip Rules |
| Change service periods or tip earning hours | Admin view → Venues → the venue → Venue Timings |
| Give someone a Tip Sheet login | Admin view → Users |
| Pay several venues in one go | Admin view → Pay Runs |
| Find out who changed something | Admin view → Audit Trails |
This catches people out. Staff are the people who earn tips — they live in the venue view, under Staff Management, and most of them never log in to anything. Users are the people who use Tip Sheet — they live in the admin view, under Users, and each one has an email address and a password.
Adding a chef to Staff Management doesn't give them a login. Inviting a manager under Users doesn't put them on the tip sheet.
Where a venue is set up
A venue is configured in the admin view, and the effect is felt in the venue view.
Open Venues, choose a venue, and you get its own set of tabs:
Opening a venue in the admin view. Its type, Frontline here, sits under the name.
- Venue Profile: name, address, logo, and how the venue pays its staff their tips.
- Integrations: connect the POS and timesheet system for this venue.
- Tip Rules: departments, and how tips are shared out.
- Venue Timings: service periods, tip earning hours and custom hours. Frontline venues only.
- Customise Payout Email: what your staff receive when they're paid.
Change a service period here, and tomorrow's tip sheet in the venue view is calculated against it. That's the pattern throughout Tip Sheet: set it once in the admin view, use it every day in the venue view.
Moving between the two views
At the bottom of the menu on the left there's a Venue | Admin switch. Choose Admin to go to the admin view, and Venue to come back.
Your name, at the top right, opens the same choice: Switch to Admin Portal, or Switch to Venue Portal when you're in the admin view.
The menu under your name. It also shows which business you're in, and has Account Security and Log out.
If there's no switch at the bottom of the menu, and no Switch to Admin Portal under your name, your account doesn't have admin access. That's normal for supervisors and many venue managers. Ask whoever set up your business to give you access, or work with what the venue view gives you.
On a narrow screen the menu folds down to icons, and the switch becomes a single button at the bottom. Point at it to see where it goes.
Changing which venue you're looking at
In the venue view, the venue's name in the blue bar is a picker. Select it, then choose any venue you're allowed to see. If you have more than five, a Search venues box sits at the top of the list.
The venue picker. The letter beside each venue is its type.
Each venue is tagged with a letter:
| Tag | Means | In practice |
|---|---|---|
| F | Frontline | Takes tips directly from customers, through its own POS. |
| D | Dependent | Doesn't take tips itself. It receives a share from the frontline venues its staff support: a central kitchen, or a shared services team. |
Most venues are frontline. You only need a dependent venue when people who don't work a till still deserve a share of the tips. Choosing between them is covered in Create a venue.
Changing business
If you look after more than one business, change business from the menu under your name. The business you're in is under Business, with a tick. Choose another to switch to it. If you have a lot of businesses, choose Switch business instead, and search for the one you want.
Your name and the business you're in also show at the top right of every screen, so you can always tell which one you're working in.
Why your screen might not match a colleague's
Two people can open the same venue and see different things. That's deliberate — access is set per person, and per venue. A supervisor might enter cash tips but not see anyone's bank details. A manager might approve a week at one venue and only look at another.
If something described in these guides isn't on your screen, it's almost always a permission rather than a fault. Roles and permissions explains who can do what, and how to change it.
Where to next
- Create a venue — set one up from scratch.
- Connect your systems — get tips and hours flowing in.
- Roles and permissions — decide who sees what.