Lightspeed

Lightspeed Restaurant is a point-of-sale system for hospitality venues. Tip Sheet brings in each day's orders, card tips and payment surcharges from the Lightspeed locations you nominate, so a tip sheet is built from what the till recorded rather than from figures typed in by hand. Its tile on the Integrations tab is labelled Lightspeed and reads Connects instantly.

One tile, two different Lightspeeds

Lightspeed sells more than one restaurant system, and they are genuinely different products. The Lightspeed tile covers both, and asks which one you're on:

• K-Series (Lightspeed Restaurant) connects directly. This page is about K-Series.
• O-Series (the product Lightspeed used to sell as Kounta) connects through Doshii. Choosing it hands you over to Doshii, and the rest of this page doesn't apply. Once connected, it shows as Lightspeed O-Series, marked via doshii.

Find out which one you're on before you start.

At a glance

What it's for	POS — sales and card tips
How you connect	You sign in to Lightspeed and approve Tip Sheet. Nothing to paste in
How often it updates	Once a day
You will need	Confirmation the venue is on K-Series (not O-Series or L-Series); a Lightspeed login that can see the venue's business, with whoever holds it at the keyboard; permission to change the venue's integrations in Tip Sheet; the list of Lightspeed locations that trade as this venue; and, if you want them, the device IDs of the terminals that feed it

What comes across

For every Lightspeed location you tick:

• Orders — the sale total and the card tip, with Lightspeed's own order reference and the time the order was opened.
• Payments — each payment on the order separately: how it was paid, which terminal took it, the amount, the tip, and the payment's own reference.
• Payment surcharges — kept against the payment that carried them, and counted towards tips.
• The terminals each order touched.
• The original Lightspeed record, kept alongside the order so it can be checked later.

An order that was split, re-opened or transferred reaches Tip Sheet as several linked transactions. Tip Sheet joins them into one order and totals the lot. If it ends in a void or a cancellation the whole thing is dropped, and float movements are ignored.

Each order goes to a service period based on when it was opened. Anything rung up before the first service of the day starts is put on the day before, so late-night trade lands on the right tip sheet.

Service charges don't come across

Service charges arrive as zero. Only card tips and payment surcharges reach the tip sheet. If your venue takes tips as a service charge, those amounts won't be in these totals — check that before you build a tip sheet on them.

Also not included:

• Staff, hours and timesheets — they come from the venue's timesheet integration, not the POS.
• Cash tips — entered by hand in the venue view.
• Card numbers — Lightspeed doesn't send them.
• Account payments — skipped, and left out of the order's sale and tip totals.

Before you start

• Integrations live in the admin view: open Venues, choose the venue, then the Integrations tab. You need permission to change integrations for that venue; without it you can see what the venue is connected to but not change it.
• A venue takes one POS. If another POS is already connected, Lightspeed is folded away under Show the other 15 POS systems and greyed out. Disconnect the existing one first.
• Confirm the product line. If the venue is on O-Series, use Doshii instead of this page.
• Have the Lightspeed login to hand. You sign in on Lightspeed's own page, so whoever holds that login needs to be at the keyboard. Tip Sheet never sees the password. Lightspeed will ask you to approve access to financial data, and to let the connection stay signed in on its own so it doesn't ask you again every day.
• Know which locations belong to this venue. Lightspeed groups locations under a business. Tip Sheet brings in orders from the locations, so you need to know which ones trade as this venue.

One Lightspeed login used for several venues

If the same Lightspeed login is used to connect several Tip Sheet venues, those connections are tied together. That's fine day to day — but if that login is deactivated at Lightspeed, all of those venues stop importing at once. Use a login that will stay active.

Connecting it

1. In the admin view, go to Venues, open the venue, and select the Integrations tab.

2. Under POS, select the Lightspeed tile. The Connect Lightspeed box asks Which Lightspeed does this venue use?, with two buttons: K-Series and O-Series. Until you choose, it reads Not sure? O-Series is the one Lightspeed used to sell as Kounta. K-Series is Lightspeed Restaurant.

3. Choose K-Series (You'll sign in to Lightspeed and approve Tip Sheet. It connects straight away.), then Continue. Cancel closes the box without connecting.

   Choosing O-Series instead reads O-Series connects through Doshii. You'll set it up with Doshii next., and Continue opens Tip Sheet's page on Doshii's website in a new tab. Carry on with Doshii.

4. Sign in on Lightspeed's own page and approve the access it asks for.

5. Approving brings you back to the venue's Integrations tab and the connection is saved. If it fails you'll see Integration could not be saved, please try again later — nothing has been saved, so start again from step 2.

   Once it's saved, Lightspeed is one row under POS, tagged Connected, with a Manage button and a ⋮ menu holding Import past data and Disconnect. The row and menu look the same as Deputy's.

6. The Manage Integration box opens on its own. Nothing is brought in until you tick some locations here, so do the next section before you close it.

Your sign-in is all you supply

There are no keys, codes or web addresses to fetch from Lightspeed and paste into Tip Sheet. If someone has asked you to go and get some, they have you set up for a different integration.

Choose what's included

Locations

Under Select locations to sync with this venue, Lightspeed's businesses are the top level, with their locations underneath. Tick the ones that trade as this venue and select Save.

• You must tick at least one. Saving with none gives You must select a location.
• Tick the locations, not just the business. Ticking a business but none of the locations underneath it brings in nothing at all, even though the row still reads Connected.
• Close the box with nothing ticked and Tip Sheet offers to disconnect: If no locations are selected, then this integration will be disconnected. Are you sure you wish to proceed? This will impact all automated imports.

You can reopen this box any time with Manage on the Lightspeed row.

Terminals and a start date

Select the cog at the top right of Manage Integration (tooltip: Configure) to open Lightspeed K Series Config. Both fields are optional.

• Filter by Device IDs (optional) — type a device ID and press Enter; each becomes a tag. Numbers only, and it won't take the same one twice. Leave it blank to include every terminal. An order is kept if any terminal that touched it is on your list, so an order transferred from one of your terminals still comes through.
• Starting Date (Optional) — nothing before this date is ever brought in. It only ever narrows things: setting a date earlier than the period being imported changes nothing. Use it when a venue's Lightspeed history goes back further than its Tip Sheet go-live.

Type the start date carefully

This is a plain text box — no date picker, and it isn't checked as you type. Enter an unambiguous date such as 2026-03-01. Exactly which formats are accepted hasn't been confirmed — flagged for review.

Saving returns you to Manage Integration with Integration Saved.

Keeping it running

The daily update. Tip Sheet brings in orders once a day. Each run re-reads the current pay period and replaces what it brought in before for those dates, so an amended order is corrected rather than counted twice. It also reaches back up to two weeks for orders that changed late, and forward up to five days — never past today.

Paid-out periods are left alone. An older order whose tip period has already been paid out is skipped rather than rewritten. If you genuinely need it back in, reverse the payout first.

Bringing orders in yourself. The ⋮ menu on the Lightspeed row has Import past data. It asks Import orders for last two weeks (pay periods)?; choose Import, and it runs in the background. There's no "done" message — watch the job notification at the bottom left, or the notification bell.

Staying signed in. The connection keeps itself signed in, so a working connection stays working. If Lightspeed cuts the access off, Tip Sheet emails everyone with access to the venue and orders stop arriving until someone connects it again.

Reconnecting. Disconnect, then select the Lightspeed tile again and sign in as before. The old connection is kept rather than deleted, so its history stays separate. You will need to choose locations again — the new connection starts with nothing ticked.

Disconnecting. Choose Disconnect in the ⋮ menu and confirm Are you sure? This will impact all automated imports with Confirm. Daily updates stop, but orders and tips already brought in stay on the tip sheets they belong to.

If something looks wrong

What you see	Why	What to do
Continue on O-Series opened Doshii's website	Expected: O-Series connects through Doshii	Carry on in Doshii; see Doshii
Lightspeed is greyed out under Show the other 15 POS systems	A POS is already connected, and a venue takes only one	Disconnect the existing POS first
No tiles, Manage or ⋮, and a note about permission	You don't have permission to change this venue's integrations	Ask someone who does to run the connection
Integration could not be saved, please try again later after signing in	The sign-in took too long, or the Lightspeed account can't see the business	Start again from the tile, using an account that can see the business
No locations found in Manage Integration	The Lightspeed login used has no businesses it can see	Disconnect, then connect again with a login that can see the venue's Lightspeed business
The row reads Connected but no orders ever arrive	A business is ticked but none of its locations are	Open Manage, expand the business, tick at least one location, and Save
Tips missing for one terminal only	A device ID list is set and that terminal isn't on it	Open Manage, then the cog, add the device ID (or clear the field to include every terminal) and save
No orders at all before a certain date	A Starting Date is set	Clear or change it, then use Import past data to bring the period in again
A corrected old order isn't updating	Its tip period has already been paid out, so it's skipped	Reverse the payout for that period, then run Import past data
Import past data looks like it did nothing	It runs in the background and deliberately shows no "done" message	Watch the job notification at the bottom left, or the notification bell
Everyone with venue access got a reconnect email	Lightspeed cut the access off, so orders have stopped arriving	Disconnect, select the tile again, sign in, and tick the locations again