Fixing a tip sheet

Find what you're seeing, then follow the fix. Everything here needs the week to be In progress. If it's locked, unlock it first, and read what that changes.

You see	Why	Fix
Someone who worked isn't on the sheet, and a yellow banner says they worked this week but aren't active	They aren't Active yet: usually a new starter still in Incoming. Choose See details to see who.	Approve them in Staff Management, or add them to the week.
Someone who worked isn't on the sheet, and there's no yellow banner	Their shift hasn't come through from your timesheet system.	Check the shift is there and approved, then import timesheets.
Unapproved Timesheet in red	The shift isn't approved in your timesheet system, so it earns nothing.	Approve it there, then import timesheets.
Hours are wrong	The shift was wrong, or changed after it came through.	Fix the shift and import timesheets, or change the hours on the sheet.
Someone's in the wrong department, or has the wrong tip points, for a day	Their usual settings didn't apply that day.	Change it on the sheet. To change it for every week, edit them in Staff Management.
A day shows $0.00 in the Tips summary, but tips were collected	Nobody on the sheet has hours that day, so the tips go to no one.	Import timesheets, and check Incoming for people who worked.
Everyone's amounts look low for a day or a service	Tips are missing, or some card tips aren't placed in a service.	Check Tip Collection for that day.
An amount is orange	Someone changed it by hand.	Open the row and point at the orange figure to see the original. Put it back if it shouldn't have changed.
Nothing can be changed	The week is locked or paid, or your role doesn't allow it.	See When you can't change anything.

When the sheet is right, import timesheets one last time, then lock the week.